Wednesday, April 2, 2014

Bringing on the Heartbreak

You know that salad set that I've been coveting since November? You know the one I put on my Christmas wish list, then again on my kitchen essentials? This:




Yeah...I bought it last week from Target online. I waited the better part of a week for  it to arrive and I was so excited when the postman knocked on my door with the box. 

Then I opened it up and found this:



November you guys. I've been wishing for this salad set since November. And it showed up to my house broken. 

So I called Target's customer service. I'm not going to lie, Amazon's stellar customer service spoiled me. It left me with high expectations for what I should expect if a product were to show up on my door defective, because sometimes that happens. Needless to say, Target was not on point at all. The guy made me repeat myself three times and asked me questions to things that I had already said to him, THREE times. Then he puts me on hold for ten minutes. Ten minutes for a product that showed up on my doorstep broken. Why? 

He comes back and says you have two choices, you can either return it and get your money back or return it and call back and we'll give you 10% off. So I ask about shipping, because the price of the item right now puts it right below the free shipping threshold. The man tells me that's not an option and that I can take one of his options or leave them. 

Really? 

I told the guy in my most parental voice possible that I was disappointed in Target and then hung up, because I was so shocked I couldn't even fathom going banshee on him. 

I could have called back, asked for a manager, raised hell. But what good would it have caused? I would have wasted more time on a bowl than what it was worth. Quite frankly, if it broke before I even got to use it, what would happen the first time I used it, or the fifth? I would constantly worry about it breaking. So instead of crying over spilled milk, or in this instance, broken bowls, I just returned the bowl to Target, left a bad review (which ironically enough as of the time of this posting STILL has not been added to the reviews (it's been DAYS guys!), coincidence? Also, when I tried uploading the picture above to my review, it kept giving me an error message. How convenient Target.), and decided to find another bowl. So far these two from Kohl's have caught my eye:


Bobby Flay
Food Network
What suggestions do you have for a salad server set?


9 comments:

  1. I love the second bowl!! It's simple and pretty :)

    I am sorry you had such a hard time with Target - normally they are pretty good! I used to shop online from Target -but everything I ordered was always crappy. So now I just go the store - aka Mecca and spend way more than I originally planned.

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  2. Oh, I totally hear ya on the bad Customer Service phone practices at Target. The lady I spoke with was friendly but the conversation was very frustrating. I ordered a bathing suit from them over a month ago and I still haven't received it in the mail. After spending a great deal of time on the phone, she said that I could either get a refund or they could replace the item. I still would like the bathing suit, so I agreed to have them replace the item. As soon as I get off the phone with her I received an email stating that I had to "Return the items to Target before May 1st or they would not replace them". Return what ?!?!?! I never received anything to begin with! I used the online chat to talk to the CSR this time, and after another half hour of waiting, he informed me that the email was just automated and that I could disregard it. ugh!

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    1. ugh that is so frustrating! I would be fuming mad if it took a month for me to get my stuff...and then to tell you had to return it?!? not a fan of target right now!!

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  3. Oh my gosh Nicole, you are better than me, I would have lost my mind. I am quite shocked to hear about their terrible customer service. Definitely going to make me look at them in a different light. Make sure you tweet a link to this to Target. You have twitter, right? Do you mind if I tweet this?

    I love the simplicity of the second bowl!

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  4. Ohhh I like the first bowl! But the second bowl is more every day usable. Stupid Target customer service!

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  5. I gotta be honest, I have ALWAYS hated Target's customer service! I once bought a microwave and checked it IN THE STORE after I paid--it had a broken handle! (I thought I heard clanking!) since I already paid for it I had to go through the manufactuer--target wouldn't do a thing. I finally raised enough hell that they took it back for a full refund but I was told that they had never done that before and never would do it again.

    In other news--I pick the first!!

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  6. I'm so sad to read this...I love Target!!! To be honest though I have not had to deal with their customer service. Thanks for the heads up on that. I like the simplicity of the 2nd bowl! Stopping by from the link up!

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  7. Aww that's so sad :( This story reminds me of the time I finally found a glass water pitcher I liked, purchased it and it broke the second I brought it home. But, I agree with your rationalization "there's no point in crying over spilt milk...", the two from Kohls looks just as fabulous as the one from Target! Found you through today's link up :)

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  8. I have one just like this http://www.amazon.com/Woven-Salads-Snacks-Lasting-Quality/dp/B008OZT71G/ref=sr_1_9?s=kitchen&ie=UTF8&qid=1396650206&sr=1-9&keywords=salad+bowl that I got from my mom years ago, and she'd had it for so long I can't even remember when she bought it. May even be the same company.

    I don't usually buy anything wooden for the kitchen because the process of washing it usually means it's going to have a shorter life. I bought a bamboo cutting board once, and it seems like everyone at the time was raving about them, and it lasted a few months before it cracked. No more wood!

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